Policies

payment policy

• We accept cash, check, Venmo and credit card (processing fees may apply).

• We require a credit card to be on file for all clients. We do not automatically charge credit cards unless you have not paid for a service by the following timelines.

  • We require all training services, daycare reservations and grooming services be paid for prior to the beginning of the first service or reservation.

  • We require all boarding reservations be paid for by the end of the boarding reservation.

Boarding policies

• All dogs must go through our board and train program prior to boarding.

• A 30 % deposit is required to confirm boarding reservations. The deposit is required within 24 hours of the reservation submition. Deposits are refundable if the reservation is cancelled 14 or more days in advance.

  Peak pricing will be implemented during the following holidays and peak periods. A $10 increase to the standard daily boarding rate will be applied. We encourage our clients to book all boarding reservations in advance. Our goal is to never have to turn anyone away, but keeping a safe and comfortable staff-to-dog ratio remains a top priority.

  • November 8-11, 2024
    November 23- December 1, 2024

  • December 15, 2024 - January 6, 2025

  • January 17-21, 2025

  • February 14 - March 3, 2025

  • March 7-24, 2025

  • April 11-28, 2025

  • May 23-27, 2025

  • June 18-23, 2025

  • The entire months of July 2025 & August 2025

  • September 1-2, 2025

  • October 10-14, 2025

  • November 7-12, 2025

  • November 26- December 1, 2025

  • December 19, 2025 - January 5, 2026

• She’s a Keeper will be closed for boarding only during the following dates. Please note that daycare will continue during this time.

  • May 13-19, 2024

  • September 22-28, 2024

• We require all dog food sent be put in individual (per meal) Ziploc bags or gallon Ziploc bags. If large bags of dog food, large containers or other food storage containers that are too large or heavy are sent they will not be accepted.

• Dogs can be dropped off and picked up at our facility between 8:15am and 6pm. Exceptions can be made by Isys.

• If your dog is dirty after boarding we will bathe them before returning them home if we have enough hands and automatically add it to your account. Bath prices are listed under Services. If you would not like us to bathe your dog please let us know.

• If your dog’s nails are too long we will clip them and automatically add the charge to your account.

• Medication administration is $3 per med. Please provide detailed medication information with your dog’s medication (printed or written) so we can add it to your dog’s boarding reservation.

daycare policies

• All dogs must go through our board and train program prior to daycare. Exceptions can be made by Isys.

• Daycare will be closed in observance of the following federal holidays:

  • Monday, November 11. 2024 - Veteran’s Day

  • Thursday & Friday, November 28-29, 2024 - Thanksgiving Break

  • Monday, December 23, 2024 -Monday, January 6, 2025 Christmas and New Year’s break

  • Monday, January 20, 2025 - Martin Luther King Jr. Day

  • Monday, February 17, 2025 - Presidents’ Day

  • Monday, April 21, 2025 - Patriots Day (Marathon Monday)

  • Monday, May 26, 2025 - Memorial Day

  • Thursday, June 19, 2025 - Juneteenth

  • Thursday & Friday, July 3 & 4, 2025 - Independence Day weekend

  • Monday, September 1, 2025 - Labor Day

  • Tuesday, November 11, 2025 - Veterans Day

  • Wednesday-Friday, November 26-28, 2025 - Thanksgiving break

  • Monday, December 22, 2025 - January 5, 2026 - Christmas and New Year’s break

• If you decide to keep your dog home you will still be charged for that day of daycare as you are paying for the spot. If we are closed or your dog is boarding with us, you will not be charged.

• If your dog is boarding with us, we will automatically cancel their regular daycare reservation as it overlaps with the boarding. If you change your boarding reservation you must reach out to reinstate daycare days that have been previously cancelled because your dog will not be automatically added to daycare.

• If your dog is away for some or all of the summer you will still need to pay for the spot(s) you would like held for when you come back. For example, if you are gone for June, July and August and your dog comes to daycare once a week throughout the rest of the year, you would be charged normally at the beginning of each month for daycare to retain your dog’s spot (even if they don’t come). Your day and spot would be reserved for whenever your dog returns for daycare. In the above example that would be September. If you choose not to hold your spot, we will fill that spot with a dog from our waitlist.

• Extended daycare pickup and drop off hours are before 10am and after 5pm. The cost is $5 for AM drop off and $5 for PM pickup.

• If your dog’s nails are too long we will clip them and automatically add the charge to your account.

Transportation Policy

• Transportation in our company vehicle is $20 each way (total $40 for pickup and drop off). We have a limited number of crates in our vehicles. We have specific pick up/drop off days and times, as well as areas. Please inquire for more specifics.

• Daycare pickups are between 9am and 10:30am and drop offs are between 4am and 5:30am M-F. We will only send ETA’s if we are outside of these time frames. Daycare clients get 50% off boarding transportation.

• Boarding pickups are between 4 and 5:30pm and drop offs are 9am and 10:30am M-F. On Saturday and Sunday, pickups and drop offs are between 3pm and 5pm.

cancellation policy

• There is a $75 cancellation fee for lessons cancelled less than 48 hours in advance. If a client is a no show for a lesson the full price will be charged.

• Daycare is non-refundable if the client cancels. Daycare is refundable if the facility is closed.

• The 30% deposit for boarding is refundable if the reservation is cancelled 14 days or more prior to the start of the reservation. If the reservation is cancelled less than 14 days prior to the start of the reservation the 30% deposit is not refundable. There is no charge for minor modifications of a reservation upon permission from management.

• We require a $500, non-refundable deposit for all board and trains. If the board and train is cancelled, the $500 will go as a credit on their account towards future training services.